FAQ

DELIVERY & RETURNS

DELIVERY

Worldwide Free Shipping for orders over 250€

FR Standard Delivery 6€ (Colissimo 2-3 Business Days)
EU Standard Delivery 15€ (Colissimo 3-5 Business Days) - We offer free delivery to EFTA countries (Iceland, Norway & Liechtenstein)
Worldwide Delivery 30€ (La Poste 5-10 Business Days)
EU Express Delivery 18€ (UPS Express 1-2 Business Days)

International Customers

For customers outside the EU, please note item price and shipping cost are not inclusive of any customs or import duties. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.

Please note, we are unable to ship to the following countries: Brazil, Cuba, Iran, North Korea, Syria, Russia. 

RETURNS

We are happy to refund or exchange any PO’MA products in new, unworn condition with its original tags and packaging within 30 days from the delivery date. Please note we are only able to exchange like for like product, eg. a colour way or size swap. For refunds, we will refund your method of payment for the purchase price, less shipping, once we receive your return package within 7-10 working days.

We will refund postage costs to return an item where the return is required due to our error. For instance; if we sent you the wrong item or if the item is damaged or faulty. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method.

To make a return or for any questions regarding your order, please email us at hola@pomamadeby.com

SIZE & FIT GUIDE

Consult the following charts to help you find your right size. If still in doubt send us an email at hola@pomamadeby.com